How to Make an Appointment

Appointments to be booked in the following way:

eConsult for GP/Nurse

Online consultation link

Nursing Appointments

Please ring the receptionist for cervical smear,  dressing, and immunisation bookings

By Phone

Patients can book an appointment by calling reception on 01689 820523.

Cancelling Your Appointment

When you receive an appointment at the practice, please ensure that you arrive on time. If you can no longer make your appointment, it is very important you let the practice know so this can be offered to another patient.

A lot of money is wasted in the NHS every year by patients who do not attend a booked appointment.

If you receive an appointment reminder via text message and want to cancel it, you can text back CANCEL which will immediately cancel the appointment. Alternatively, you can call your practice to cancel your appointment.

Should you fail to cancel your appointment, you will be sent a text the following day that you did not attend your appointment – thus taking the opportunity of someone else using this slot.

Should there be a repeat of this you may be asked to leave the practice.

Home Visits

Home visits are only for patients who are housebound or too ill to attend the surgery. It is better for you to be seen at the surgery where there are better diagnostic tools and better facilities to properly assess you.

If you require a home visit please contact the surgery as soon as possible in the morning and give the receptionist your details.

Interpreting and Translation Support

The Practice has a professional translating service to offer translation for patients whose first language is not English.

The service can also provide a BSL interpreter to provide sign language for patients with hearing difficulties.

Please advise Reception when making an appointment that you require this support, so this can be arranged for your appointment.


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